Terms & Conditions

Last updated: May 2026

1. Services

We provide administrative and document processing support to clients. This may include handling applications, reviewing submitted information, and managing communication where required.

We do not provide financial, banking, legal, tax, or regulated advisory services.

2. Orders

By placing an order through our website, you agree to provide accurate, complete, and truthful information and to use our services in accordance with these Terms.

3. Payments and Card Verification

Payments and card verification are processed securely via Stripe or, where available, by bank transfer. We do not store or have access to full card details.

Where card verification is used, your card may be securely stored by Stripe for future monthly charges in accordance with your agreement. No charge is taken during card verification unless clearly stated before checkout.

4. Fees

Customers are charged a service fee for administrative and document processing services. All applicable fees are clearly displayed before checkout or before card confirmation.

5. Refund Policy

Due to the nature of administrative services, fees are generally non-refundable once processing has started, as administrative work may begin immediately after submission or payment confirmation.

If a request, application, or process is rejected by a third party, this does not automatically entitle the customer to a refund, as our service relates to administrative processing and support, not a guaranteed outcome.

Refunds may be considered only in exceptional cases at our discretion.

6. No Guarantee of Outcome

We do not guarantee any specific result, approval, decision, or outcome. Decisions made by third parties, including public authorities, institutions, banks, or external providers, are outside our control.

7. Processing Time

Processing times may vary depending on the type of service, customer response time, and external factors. Any timelines provided are estimates only and are not guaranteed.

8. Customer Responsibility

Customers are responsible for providing accurate, complete, and truthful information. We are not responsible for delays, rejections, additional costs, or issues caused by incorrect, incomplete, or misleading submissions.

9. Limitation of Liability

Our services are limited to administrative and document processing support. We are not responsible for outcomes, rejections, delays, or decisions made by third parties.

10. Contact

For any questions, contact us at:
contact@csg-services.com